IPISA Customers Expectations and Satisfaction Survey

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Name of Company
Email Address
Date / Time this survey was conducted
DD / MM / YYYY HH : MM AM/PM
Please inform us of how you rate the following:
1 .Are you satisfied with our Sales Consultants and Levels of service?

Yes

No

Maybe
If you have chosen Other, please specify...
2. Where / whom did you hear about IPI.SA?

Search Engine

Advert (Print Media)

Facebook

Twitter

Email Marketing

Newsletters

Other
If you have chosen Other, please specify...
3. Does IPI.SA meet all your expectations?

Yes

No

Maybe
If you have chosen No / Maybe, please specify...
4. Are you satisfied with our facilitators?

Yes

No

Maybe
If you have chosen No / Maybe, please specify...
5. Are our training facilities on satisfactory standard?

Yes

No

Maybe
If you have chosen No / Maybe, please specify...
6. Would you recommend our services to other business?

Yes

No

Maybe
If you have chosen No / Maybe, please specify...
7. How can we improve our services to you?
8. What additional courses or products can we add to our profile to meet your needs?
9. Overall, how would you rate the following? *

Great Good Average Fair Poor

Website 1 2 3 4 5

Service Levels 1 2 3 4 5

Professionalism 1 2 3 4 5

Support 1 2 3 4 5

Monthly Newsletter 1 2 3 4 5
10. Would you like to receive future marketing from IPISA?

Yes please!

No thanks
Thank you for your time!

	Great	Good	Average	Fair	Poor
Website	1	2	3	4	5
Service Levels	1	2	3	4	5
Professionalism	1	2	3	4	5
Support	1	2	3	4	5
Monthly Newsletter	1	2	3	4	5

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