IPISA Customers Expectations and Satisfaction Survey
We at IPI.SA have developed this survey to provide us with a better understanding of our customers expectations and satisfaction.
Name of Company
Email Address
Date / Time this survey was conducted
DD
/
MM
/
YYYY
HH
:
MM
AM
PM
AM/PM
Please inform us of how you rate the following:
1 .Are you satisfied with our Sales Consultants and Levels of service?
Yes
No
Maybe
If you have chosen Other, please specify...
2. Where / whom did you hear about IPI.SA?
Search Engine
Advert (Print Media)
Facebook
Twitter
Email Marketing
Newsletters
Other
If you have chosen Other, please specify...
3. Does IPI.SA meet all your expectations?
Yes
No
Maybe
If you have chosen No / Maybe, please specify...
4. Are you satisfied with our facilitators?
Yes
No
Maybe
If you have chosen No / Maybe, please specify...
5. Are our training facilities on satisfactory standard?
Yes
No
Maybe
If you have chosen No / Maybe, please specify...
6. Would you recommend our services to other business?
Yes
No
Maybe
If you have chosen No / Maybe, please specify...
7. How can we improve our services to you?
8. What additional courses or products can we add to our profile to meet your needs?
9. Overall, how would you rate the following?
*
Great
Good
Average
Fair
Poor
Website
1
2
3
4
5
Service Levels
1
2
3
4
5
Professionalism
1
2
3
4
5
Support
1
2
3
4
5
Monthly Newsletter
1
2
3
4
5
10. Would you like to receive future marketing from IPISA?
Yes please!
No thanks
Thank you for your time!
